Love, Bonito – Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
Most orders are processed within 1-3 business days. Delivery times vary depending on your location and shipping method.
What are the shipping options available?
We offer standard and express shipping. Standard shipping typically takes 5-7 business days, while express shipping takes 2-4 business days.
Do you ship internationally?
Yes, we ship to multiple countries. Shipping costs and delivery times vary by destination.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your order on our website or the courier’s site.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and with original tags attached.
How do I initiate a return?
Log in to your account on usalovebonito.com, go to “My Orders,” and follow the return instructions.
Are refunds available?
Yes, refunds are issued to the original payment method within 7-10 business days after we receive the returned items.
Do you offer exchanges?
Currently, we only offer refunds. You may place a new order for the desired item.
Product & Sizing
How do I choose the right size?
Refer to our size guide on each product page for measurements. If you need further assistance, contact our customer service team.
Are your products true to size?
Our sizing is based on standard measurements. Check the size guide for the best fit.
What materials are used in your clothing?
Fabric details are listed on each product page. We prioritize comfortable, high-quality materials.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other regional payment options.
How can I apply a discount code?
Enter your code at checkout under the “Promo Code” field and click “Apply.”
Why isn’t my discount code working?
Ensure the code is valid, hasn’t expired, and meets the minimum order requirement.
Account & Technical Issues
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Can I change my order after placing it?
Unfortunately, we can’t modify orders once they’re placed. You may return the item and place a new order.
Where can I find my order history?
Log in to your account on usalovebonito.com and go to “My Orders.”
Customer Service
How can I contact customer service?
For inquiries, reach out via our contact form on usalovebonito.com.
Do you have a loyalty program?
Yes! Join our loyalty program to earn points on purchases and enjoy exclusive perks.
Where can I find care instructions for my items?
Care labels are attached to each garment. For detailed care, check the product description online.